Support Engineer, Sr
Type: Full-time
Start Date: ASAP
Location: Kyiv, UA
Relocation Assistance: Yes

Responsibilities include but are not limited to:

  • Work in shifts, rotated in accordance to support model;
  • Ensure efficient service and timely support for all customer issues;
  • Communicate possible workarounds to reported issues;
  • Document recurring issues;
  • Work with internal team to provide timely and clear updates on issue status, workarounds, and resolution;
  • Work with Product Management, Development and recommend changes to error handling;
  • Work with QA teams to expand coverage of possible unknown real-world use cases;
  • Translate technical information, results and proposals back to customers at the level of technical complexity required for customer understanding;
  • Support field validation activities for sustaining engineering emergency fixes.

Requirements:

  • Experience in a client-centered application support for external enterprise-level customer (3+);
  • Experience with incident tracking systems and JIRA;
  • Experience in system log analysis and associated root cause investigation;
  • Experience with SQL and DBs;
  • Experience in setting up system Alerting/Monitoring tools;
  • Upper-Intermediate English.

Will be an adnvantage:

  • Experience in re-configuring Windows/Linux services;
  • Experience in supporting mobile apps;
  • Experience in shell scripts creation for Windows and Linux (Bash, C-shell, Python, etc.);
  • ITIL Certification.

We offer:

  • Direct involvement into innovative global Healthcare product development;
  • Professional development, potential to become a Support Manager;
  • Competitive compensation depending on experience and skills;
  • Grant of the cost of certification and IT conferences;
  • Friendly and professional team, democratic management and office in Kyiv center;
  • Compensation package (vacation, sick leaves, medical insurance etc) and other benefits as paid lunches, wine Friday’s, corporate events;
  • Relocation expenses to Kyiv (if relevant).
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Anna Dubrovina
Anna Dubrovina
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Position- Support Engineer, Sr

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